![]() Press and hold down the power key and the volume up key simultaneously until the device emits one vibration.Press and hold down the power key and the volume up key simultaneously until the device emits three vibrations.Note! You can perform a software repair even if your Xperia device doesn't start.ĭetailed instructions To force a device to turn off You find instructions about each step further down this page.Since your device doesn't start, it's not possible to make a backup of its content. Note! All content on the internal memory of your device will be deleted during a software repair. If your device still doesn't start, perform a software repair using a computer and the Xperia Companion application.If your device doesn’t start at all after an update, a software repair or a factory data reset, force the device to restart.The device does not start up To fix problems with a device that does not start up Since your device keeps restarting, it's not possible to make a backup of its content. Then perform a software repair using a computer and the Xperia Companion application.If your device keeps restarting numerous times, for example, when the Sony Xperia logo is displayed, force the device to shut down.Do not manually restart your device during the start-up. ![]() A start-up procedure after a software update or repair might take up to 30 minutes, and could include a few restarts.The device restarts repeatedly To fix problems with a device that restarts repeatedly If your device still doesn't start up properly after you've performed these steps, contact us.You find detailed instructions about each step further down this page.Since your device couldn't finish the start-up, it's not possible to make a backup of its content. Then perform a software repair using a computer and the Xperia Companion application. If the device still doesn't finish the start-up procedure, force the device to shut down.If the start-up still hasn't finished after 30 minutes, force the device to shut down.A start-up procedure after a software update or repair might take up to 30 minutes. If, for example, a warning triangle icon appears during start-up, wait for the start-up procedure to finish.If you experience one of the following symptoms after you’ve updated the Xperia software or after you’ve performed a software repair or a factory data reset, try the following troubleshooting tips: The device seems to have frozen To fix problems with a frozen device
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